ORDERING

How Do I Sign Up
1. Visit our registration page here: https://psilocybincultures.shop/signup
2. Register for an account and follow the prompts as indicated
3. Wait for approval (Usually within 24 hours)

We make it super easy to order from us!

  1. Start by filling out our simple registration form here
  2. Browse our premium selection from our shop  here and add items to your cart
  3. Check out and pay using Bitcoins, Paypal, or Bank Transfer etc.
  4. You will receive a tracking number for your package once payment is confirmed. Expect your shipment within 2-5 business days. 

If anything is sold out you can sign up for our newsletter!

Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.
All orders come with a tracking link

We do not issue cash refunds or exchanges for any product. If you believe that you have a defective product please contact us with a picture or video that demonstrates the issue with the item within 48 hours of receiving your order so that our team can help!

Please note that we only issue refunds in the form of points (store credit). Our team may deny claims that are not supported by a video demonstrating the problem.

Yes! We do our best to be available for our customers and their inquiries. Our contact number is +1 470 500-5122 where you can reach us via Text Message, (we cannot answer phone calls, however you can leave us a voicemail).
 
You can also contact us on our website via live chat; and you can even reach us on Facebook via Live Messenger or Instagram. Live chat operating hours are 8am-12am (PST) Monday to Thursday & 8am-4.30pm (PST) Friday’s, or you can contact us 24/7 by email to Contact@allmushroom-community.shop

If we deposit your payment by our 9 am (PST) cut off time, your order will be shipped the same business day. If we deposit your payment after 9 am (PST), your order will be shipped the next business day. We recommend that you send payment the day before you want us to ship your package (payments are processed in the order that they are received). It is our intention to ship as many packages as we can on any given day, therefore our cut off time may be extended internally past 9 am.

Yes, If you want to edit or add to your order, you’ll need to create a new order with us. We will then go ahead and cancel the old order (if it is has not been paid for already). Email us at contact@psilocybincultures.shop with your order number that you want cancelled

We will work quickly to help you resolve any issues you may have.
Please provide the following details when contacting us:

  • The order number
  • The name of the defective product
  • Details outlining the issue
Once we have these details we will do our best to help you resolve the issue.

If you believe that you have a defective product please contact us with a picture or video that demonstrates the issue with the item within 48 hours of receiving your order so that our team can help!

Please note that we only issue refunds in the form of points (store credit). Our team may deny claims that are not supported by a video demonstrating the problem.

PAYMENTS AND FEES

We accept Bank Transfer, Paypal, and Bitcoin  online with your institution. We will send you an invoice by email once you place an order. All of the payment information that you require to make a payment will be found on your invoice.  To pay with your choice of payment, just follow the instructions shown on the checkout page. We will only ship orders once payment has been confirmed.

No. We do not include tax with our orders.

Once the payment is sent, it may take a few hours for us to receive and then
deposit the payment (during business hours). If payment is sent during non-business hours, we will accept your payment the following business day. When your payment has been received by us, we will notify you by email. And we will send you a tracking number by email once the order is ready to ship out.
 
Once payment has been deposited, your order will be processed. Please note any payments deposited after 9:00AM (PST) will be shipped out the next business day  (although we will extend this cut off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.

Once the order is placed, the next step is to send your payment to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.

SHIPPING & HANDLING

Insured Shipping

If you select insured shipping and you didn’t receive your package after 2 days past the expected delivery date, contact us and we will begin an investigation. If your package is deemed lost or un-deliverable when  the investigation is concluded, you will be eligible for a full reimbursement (you can simply place another order)

Non-Insured Shipping

If you have NOT selected the “Insured Shipping” option, and you don’t get your package after two days past the expected delivery date, please contact us. We can do a trace. This investigation may take 14-21 business days (due to covid-19). If they are able to find the package, we will re-ship it to you free of cost. If the package is deemed “unrecoverable,” refunds will not be offered.
Here are two possible scenarios:
 
  • The postal worker delivered the package to the wrong mailbox
  • The postal worker mistakenly scanned the package as “successfully delivered,” but it will actually be delivered the next business day.
 
“When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item. If a signature is shown on Track, see if it matches anyone in the household who may have signed for the item, as we deliver to the address and not to the name on the item.”
 
Note: In rare cases, a delivery scan is entered into our system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hours for updates or final delivery.
 
 
“If 24 hours have passed since the Track tool indicated the letter or parcel was delivered but the item hasn’t arrived, the sender can report the problem by starting a claim using Online Service Tickets.
 
Note: Only the sender can file a claim for non-delivery. If you are the recipient please get in touch with the sender.

Any order over $300 dollars is sent with a ‘Signature Required.” If you don’t want this option, please leave a note with your order indicating “No Signature required”. Please note that Insured orders have a signature requirement which cannot be waived.

This is likely a minor processing error on the agency end, and it should correct itself within 1-2 business days. If your package remains in the same location for more than 2 business days, please contact our Customer Support via live chat or email for assistance.

We may email you the tracking number before the package arrives at the Post Office. The tracking number won’t show up as traceable on the Shipping site until the package is physically scanned in at the first destination. In most cases trackers will be updated by the end of the business day.

Magic Psychedelics assumes no responsibility for lost orders due to:
 
  • Wrong address provided by the customer (including typos or auto-correct errors)
  • Customer change of address / residence
  • Theft after delivery
  • Package being rejected upon delivery (by doorman or other)
We no longer use a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by the Shipping Agency and not returned to us. No refunds or replacements will be given for this mistake. PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS. Contact us immediately for corrections before paying.